BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Tech Talk  >  Delivering Unified Customer Experience

Delivering Unified Customer Experience

Muzaffar Ariff, Genesys Malaysia

22-Sep-15 12:00

Delivering Unified Customer Experience

Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel.


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: 

Tags:  unified customer experienceomnichannelgenesys





Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Carlos Casanova, Senior Economist, UBP

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Edmund Bon, Lawyer, Amer Bon Advocates

7:45 AM

Morning Brief

Nur Arfah Zaini, Licensed & Registered Counsellor and Clinical Psychologist

8:00 AM

The Breakfast Grille

Dr Apurva Sanghi, Lead Economist for Malaysia, World Bank

8:30 AM

Morning Brief

Prof. Zaharom Nain, EXCO Member, GERAK

8:45 AM

Morning Brief

9:00 AM

Opening Bell

9:15 AM

Opening Bell

Ray Kwok, Director , Research Department, CGS International Securities

9:35 AM

The Property Show

Keith Ooi, Group Managing Director, Knight Frank Malaysia

10:05 AM

Open For Business

Abdul Muthalib Zulkarnain, Founder and CEO of Get Hyred

11:00 AM

The Workplace

Ai Rene Tan, Country Manager, Robert Walters Malaysia (REPEAT)

12:00 PM

Enterprise Explores

Bikesh Lakhmichand, Founder, 1337 Ventures Kevin Brockland, Founder and Managing Partner, Indelible Ventures

1:00 PM

The Breakfast Grille Repeat

Dr Apurva Sanghi, Lead Economist for Malaysia, World Bank

2:05 PM

Beyond the Ballot Box

The Klang Valley Needs 7000 Buses Yesterday! [REPLAY]

3:05 PM

Earth Matters

How Can We End Waste Colonialism? Wong Pui Yi, Center to Combat Corruption and Cronyism (C4 Center) | Nabila Zulkeflee, Center to Combat Corruption and Cronyism (C4 Center)

4:05 PM

Health & Living

When Dengue Affects Rich Countries, Will We Take It More Seriously? Dr Dinu Guruge, Epidemiologist & Consultant for the Global Dengue Programme, Drugs for Neglected Diseases Initiative (DNDi)

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

Head to Head

7:30 PM

Front Row [REPEAT]

8:00 PM

Cruise Control (REPEAT)

The Perodua EV Plan Is In Motion; Daniel Fernandez, Managing Editor, dsf.my

10:00 PM

The Pulse

By The Way // Pulse Picks