Our non-revenue water (NRW) average is at 35%, exceeding the 25% national target. Our average consumption is 100 litres per capita usage above the WHO recommendation.

The National Water Services Commission or SPAN is a technical and economic regulatory body responsible for the regulation and performance of the water services industry.

We ask Dato' Mohd Ridhuan Ismail, the CEO of SPAN about the state of affairs of our water services in Malaysia.

Dato' Mohd Ridhuan speaks to us about SPAN's efforts to consolidate the water industry in all states under their purview, the underlying issues that are causing the water disruptions and initiatives to conserve water for the future.

Listen in.