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Grab's Passenger Cancellation Policy

4 mins·17:35, 20 Mar 2019
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Grab's Passenger Cancellation Policy

4 mins
·
17:35, 20 Mar 2019
·

Under this new policy, passengers who cancel their booking after five minutes will be charged with a fee between RM3 and RM5. Consumer groups are criticising the policy for being unfair to passengers.

Presenter: Lee Chwi Lynn, Kelvin Yee

Producer: Shawn Tanis

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