BFM 89.9
The Business Station
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Guest: Premkumar Chandrashegaran, Head of Data Science, Omnilytics
The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels
Presenter: Sharmilla Ganesan, Lee Chwi Lynn
Producer: Alia Zefri
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19:00, 28 Jul 2022
Guest: Premkumar Chandrashegaran, Head of Data Science, Omnilytics
The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels
Presenter: Sharmilla Ganesan, Lee Chwi Lynn
Producer: Alia Zefri
Share:
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