BFM 89.9
The Business Station
Vibefam: The Answer to Spreadsheet Hell For SMEs?
43 mins·10:00, 28 Aug 2025
Vibefam: The Answer to Spreadsheet Hell For SMEs?
43 mins
·
10:00, 28 Aug 2025
·
Recommended
37 mins
11 mins
9 mins
Guest: Serene Lim, Co-Founder and CEO, Vibefam
For many service-based SMEs in the health and wellness space, managing operations is a chaotic mix of spreadsheets, WhatsApp messages, and manual payment tracking. Singapore-based startup Vibefam is on a mission to fix this with its AI-powered "growth operating system."
Co-founder and CEO Serene Lim joins us to share their journey of building a platform that automates operations, boosts revenue, and has achieved an incredible 98% customer retention rate. She discusses their pivot from a community-focused app to a powerful business tool, their use of AI for churn prediction, and their strategy for a $1 million seed round to fuel expansion across Southeast Asia.
We discuss:
The "growth operating system" for service-based SMEs.
How they achieved a 98% monthly customer retention rate.
The pivot from a community app to a valuable business operations tool.
How they use AI to predict customer churn and optimize class slots.
Their plan to raise a $1M seed round to expand across Southeast Asia.
Presenter: Roshan Kanesan
Producer: Roshan Kanesan, Kishan Sivaswamy
Share:
Recommended
Aug 26
·
37 minsTop 5 at 5: Can Cigarette Taxes Axe Smoking?
Aug 25
·
11 mins13MP & Malaysia’s Ageing Blueprint
Aug 18
·
9 minsVaping And/Or Smoking: Just DON'T!
Recent episodes
0
Latest stories
Podcasts · Aug 28 · 10:00AM
What Do You Love About Malaysia?
1 hr 22 mins
Podcasts · Aug 28 · 1 hr 22 mins
What Do You Love About Malaysia?
Podcasts · Aug 28 · 9:00AM
Top 5 at 5: Stranger Danger? More like Scammer Danger
40 mins
Podcasts · Aug 28 · 40 mins
Top 5 at 5: Stranger Danger? More like Scammer Danger
Podcasts · Aug 28 · 8:00AM
How Newborn Screening Helps SCID Families (And Other Rare Disorders)
33 mins
Podcasts · Aug 28 · 33 mins
How Newborn Screening Helps SCID Families (And Other Rare Disorders)