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Vibefam: The Answer to Spreadsheet Hell For SMEs?
43 mins·10:00, 28 Aug 2025
Vibefam: The Answer to Spreadsheet Hell For SMEs?
43 mins
·
10:00, 28 Aug 2025
·
Recommended
45 mins
22 mins
43 mins
Guest: Serene Lim (Co-Founder and CEO), Vibefam
For many service-based SMEs in the health and wellness space, managing operations is a chaotic mix of spreadsheets, WhatsApp messages, and manual payment tracking. Singapore-based startup Vibefam is on a mission to fix this with its AI-powered "growth operating system."
Co-founder and CEO Serene Lim joins us to share their journey of building a platform that automates operations, boosts revenue, and has achieved an incredible 98% customer retention rate. She discusses their pivot from a community-focused app to a powerful business tool, their use of AI for churn prediction, and their strategy for a $1 million seed round to fuel expansion across Southeast Asia.
We discuss:
The "growth operating system" for service-based SMEs.
How they achieved a 98% monthly customer retention rate.
The pivot from a community app to a valuable business operations tool.
How they use AI to predict customer churn and optimize class slots.
Their plan to raise a $1M seed round to expand across Southeast Asia.
Presenter: Roshan Kanesan
Producer: Roshan Kanesan, Kishan Sivaswamy
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