When there are problems or errors in healthcare that cause patients harm or injury, who pays the price? Not just the patients and families, but the rest of us as well. Unsafe care burdens the entire health system when extra resources are needed to fix complications. Ultimately, the rest of us, as current and future users of healthcare services, bear the cost of an overburdened system. So what goes into ensuring patient safety in the health ecosystem? How do we look beyond pinpointing individual errors to improving the system and the environment of healthcare? In the first episode of this mini-series on patient safety, we get Eric Woo, Vice-President, ECRI Asia Pacific and Datuk Dr Heric Corray, Chief Executive Officer, Malaysian Society for Quality in Health, to share why investing in patient safety saves money.

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