Today, we’re looking at a major shift in how Malaysia’s civil service operates. The Ministry of Digital, in collaboration with Google Cloud, has launched the AI at Work 2.0 initiative, aiming to equip 445,000 public officers with cutting-edge generative AI tools. Beyond the technical capabilities of AI, there are deeper concerns, and from a public perspective, what does this mean for the way citizens interact with government services? We speak to Esther Low as we discuss the opportunities and risks of integrating AI into the civil service, the potential effects on skills development, and what best practices can ensure AI is used to enhance, rather than replace the human workforce.