BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Enterprise Explores  >  Customer (Dis)Service

Customer (Dis)Service

Richard Bradbury | Christine Wong | Audrey Raj

21-Aug-18 12:00

Customer (Dis)Service

We’ve all had our frustrations with customer service representatives, but what would make it more efficient? Artificial Intelligence perhaps?


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  TechnologyMedical Innovation and TechnologyTechPersonal DevelopmentEntrepreneurshipSME

Tags:  Customer ServiceCustomer Satisfactionartificial intelligenceChatbotsbots





Play / Pause

Listen now : The Evening Edition

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Tim Mulholland, President, TJM Limited, Chicago

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Vandana Hari, Founder & CEO, Vanda Insights

7:45 AM

Morning Brief

Pankaj C. Kumar, Financial Market Columnist

8:00 AM

The Breakfast Grille

Ngan Teng Ye, President, The KL & Selangor Chinese Assembly Hall

8:30 AM

Morning Brief

Ibrahim Suffian, Programme Director, Merdeka Centre

8:45 AM

Morning Brief

Richard McGregor, Senior Fellow, Lowy Institute

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

What's the Focus

10:05 AM

Open For Business

Mah Jun Kit, Founder and CEO, BioLoop Sdn Bhd

11:05 AM

Mattsplained

Matt Armitage, Founder, Kulturpop

12:00 PM

Enterprise Explores

Michael Bachman, Head of Architecture and AI Strategy, Boomi

1:00 PM

The Breakfast Grille Repeat

Guest: Ngan Teng Ye, President, The KL & Selangor Chinese Assembly Hall

2:05 PM

Front Row

Beethoven: His Romance and Fire, Lee Kok Leong, Conductor, klpac Orchestra | Lee Hai Lin, Concertmaster, klpac Orchestra

2:25 PM

Front Row

Unquiet Thoughts, Scott Woo, Director, Tenor, VerSeS Music Ensembles | YS Tang, classical guitarist

3:05 PM

Good Things

Wong Kui Kui’s Journey From Stateless to Malaysian, Wong Kui Kui, Former Stateless Person

4:05 PM

Health & Living

Doctor in the House: Disability Days - Are We Getting Anywhere in Advancing Disability Rights? Dr George Lee, Consultant Urologist | Dato' Dr Amar-Singh HSS, Consultant Paediatrician

5:00 PM

The Evening Edition

7:05 PM

The Evening Edition

7:30 PM

Just For Kicks

Bob Holmes, Dez Corkhill, Giancarlo Gallifuoco

9:00 PM

A Bit of Culture

Travel Broadens The Mind - Or Does It?; Kam Raslan | Julian Yap | Vernon Adrian Emuang