bfm-logo

podcast image

WhatsApp Is Winning The Customer Service Support Race

23 mins·12:00, 25 May 2021
podcast image

WhatsApp Is Winning The Customer Service Support Race

23 mins
·
12:00, 25 May 2021
·

Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.

Presenter: Audrey Raj and Freda Liu

Producer: Audrey Raj

Share:

Recent episodes

0

Latest stories

story image
Reviving Malaysia’s Vanilla Legacy
31 mins
story image
Podcasts · Jul 4 · 31 mins
Reviving Malaysia’s Vanilla Legacy
story image
The Land Of The Free and Brave? 
16 mins
story image
Podcasts · Jul 4 · 16 mins
The Land Of The Free and Brave?