WhatsApp Is Winning The Customer Service Support Race
CS Gill, Country Manager of Infobip Malaysia
25-May-21 12:00

Embed Podcast
You can share this podcast by copying this HTML to your clipboard and pasting into your blog or web page.
Close
Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.
Produced by: Audrey Raj
Presented by: Audrey Raj and Freda Liu
Download the BFM mobile app. Stay at home and stay up-to-date.
Tags: