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The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. We discuss the latest report by McKinsey on how retailers can adapt in the new normal.
Presenter: Jeff Sandhu, Freda Liu, and Audrey Raj
Producer: Freda Liu
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Podcasts · Dec 26 · 11:00AM
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