To Return, Or Not To Return?
King Quah, SaltyCustoms | CK Chang, Oxwhite
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Online shopping has risen strongly during the pandemic, but this has also meant a big increase in the number of items being sent back because they don't fit, or aren't as expected. A number of tech firms are helping retailers deal with these higher returns levels.
Produced by: Richard Bradbury
Presented by: Audrey Raj and Freda Liu
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