Online shopping has risen strongly during the pandemic, but this has also meant a big increase in the number of items being sent back because they don't fit, or aren't as expected. A number of tech firms are helping retailers deal with these higher returns levels.

Produced by: Richard Bradbury

Presented by: Audrey Raj and Freda Liu

Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:  Retail,  online shopping,  returns,  Personal Development,  Managerial Resources/Development,  Entrepreneur Resources/Development