Online shopping has risen strongly during the pandemic, but this has also meant a big increase in the number of items being sent back because they don't fit, or aren't as expected. A number of tech firms are helping retailers deal with these higher returns levels.

Produced by: Richard Bradbury

Presented by: Audrey Raj and Freda Liu

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Tags:  Retail,  online shopping,  returns,  Personal Development,  Managerial Resources/Development,  Entrepreneur Resources/Development,  Personal Development,  Entrpreneurship,  SME