BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Enterprise Explores  >  How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

Jonathan Ong, Head of Direct-to-Consumer, Qoala | Wong Wai Ken, Malaysia Country Manager, Stashaway

23-Jun-23 12:00

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

Direct-to-Consumer brands are all about going direct to the customer and acquiring them, bypassing middlemen and traditional distribution channels like agency forces and retailers, but this may have been much tougher than anticipated. While DTC brands like Warby Parker and Spotify were some of the hottest names in tech, in recent times the tone has become more pessimistic, even B2C fintech companies like Robinhood and Klarna haven’t been spared from this.

Today on BizBytes we take a local look by speaking with Wong Wai Ken, Malaysia Country Manager of wealthtech player Stashaway, and Jonathan Ong, Head of Direct-to-Consumer with Indonesian insuretech Qoala, about how are both these fintech players are navigating the current environment, but also a look back at how they entered and built up their businesses here and how their strategies have evolved since entering Malaysia.

Produced by: Roshan Kanesan

Presented by: Roshan Kanesan, Richard Bradbury


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  managingtechnologyentrepreneursSME

Tags:  Direct-to-customercustomer acquisitioncustomer retentionfintechb2c





Play / Pause

Listen now : Discovery Hour: The ABC's of Biodiversity: Sun Bears, Dr Wong Siew Te,...

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Tony Nash, CEO, Complete Intelligence

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Dr. Hoo Chiew Ping, Senior Fellow, East Asia and International Relations (EAIR) Caucus

7:45 AM

Top Story

Dr. Ong Kian Ming, Former Deputy Minister of International Trade and Industry

8:00 AM

The Breakfast Grille

Tan Kay Zhuin, Group CEO, T7 Global

8:30 AM

Morning Brief

Collins Chong Yew Keat, Foreign Affairs, Security and Strategy Analyst, Universiti Malaya

8:45 AM

Morning Brief

Deborah Henry, Founder, Fugee School

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

Ringgit & Sense

Suraya Zainudin, Financial Blogger, Ringgit Oh Ringgit - Shaz (PREREC)

10:05 AM

Open For Business

Jeevan Muniandy, Co-Founder of BidMyAsset

10:45 AM

BFM Football Minutes

Euro Edition

11:00 AM

Tech Talk

Sanjay Sarma, CEO, Asia School of Business (Repeat)

12:00 PM

Enterprise Explores

Dr. Joanne, Founder of Research for Impact, and Nadhirah Ibrahim, Senior Analyst, Institute for Capital Market Research Malaysia (ICMR)

1:00 PM

The Breakfast Grille Repeat

Przemysław Zaręba, Head of Foreign Trade Office In Malaysia, Polish Investment and Trade Agency (PAIH)

2:05 PM

Discovery Hour

The ABC's of Biodiversity: Sun Bears, Dr Wong Siew Te, Wildlife Biologist; CEO and Founder, Bornean Sun Bear Conservation Centre (BSBCC)

3:05 PM

Beyond the Ballot Box

4:05 PM

Health & Living

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

Talkback Thursday

7:30 PM

Beyond the Ballot Box (REPEAT)

7:45 PM

BFM Football Minutes

Euro Edition

9:00 PM

I Love KL

10:00 PM

Back To Back