Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai
You can share this podcast by copying this HTML to your clipboard and pasting into your blog or web page.
Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.
Image Credit: Shutterstock | Tero Vesalainen
Produced by: Audrey Raj
Presented by: Audrey Raj, Freda Liu
This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.