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Podcast  >  Enterprise  >  Enterprise Explores  >  Humanising Your Customer Service Bots

Humanising Your Customer Service Bots

Anirudh Shenoy, Senior Product Manager, Yellow.ai

18-Feb-22 12:00

Humanising Your Customer Service Bots

Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.

Image Credit: Shutterstock | Tero Vesalainen

Produced by: Audrey Raj

Presented by: Audrey Raj, Freda Liu


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Categories:  entrepreneurshipbusiness analysisSMEtrends and forecastsmarketstechnologypeople and placestech

Tags:  technologyfuturismchatbotscustomer serviceEBB-Allianz





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