There's no denying that digitalization and cloud-based POS and CRM systems are a defining factor in helping businesses survive the unprecedented crisis that is COVID-19. Digitalization helped SMEs stay alive when the economy was all but shut down. We speak to Ooi Boon Sheng, CEO of Web Bytes and Xilnex Live, about their own cloud-based solutions, how they've helped clients navigate uncertain times, the dwindling popularity of touchscreen kiosks, as well as the rise of contactless orders.