Business travel in 2020 came to a grinding halt as a result of worldwide Covid-19 travel restrictions. While video calls have kept companies connected virtually, we have now worked remotely long enough to fully appreciate its benefits as well as its limitations. There is still real value in business travel for companies with 60% of business travellers saying that major deals and decisions cannot be made virtually. However, the travel landscape has changed and along with it, so has business traveller demands.

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