When it comes to the world of feedback, the avenues for collecting and analysing feedback have expanded to a truly staggering degree. But it’s not only customer feedback that can make or break a company; how do you use feedback within your organisation to spur your employees forward? Rajiv Lamba, founder & CEO of customer experience management software SurveySensum discusses that and more.

Image Credit: Shutterstock | 13_Phunkod

Produced by: Christine Wong

Presented by: Christine Wong

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Tags:  customer feedback,  technology,  customer experience,  data analytics,  consumer insight,  business analysis,  SME,  entrepreneurship,  personal development,  tech,  auto