Despite the initial hype, the rose-tinted optimism surrounding chatbots seems to have faded recently. But behind the scenes, some chatbots are quietly transforming the way brands interact with people, increasing lead conversions for businesses and helping them scale. We speak to the guys behind AiChat, the company that’s helped Petron, Mitsubishi Motors, Philips and other top brands, about why some chatbots are outliving their competitors and how they could be key to your business’ success.