BFM 89.9

HIGHLIGHTS  GE15
Podcast  >  Enterprise  >  Resource Centre  >  The Next Normal: Cloud Communications

The Next Normal: Cloud Communications

CS Gill, Infobip Malaysia

18-Aug-20 11:00

The Next Normal: Cloud Communications

Amidst these trying times, consumers have found that they have more questions than ever. And serving at the frontline of corporates during this time, an efficient contact centre has become the core of many business operations. But what happens when customer support is #WFH? We speak to global cloud communications platform Infobip about the next generation of cloud contact centres, and how businesses can build connected customer experiences across all stages of the customer journey at scale.

Produced by: Audrey Raj

Presented by: Audrey Raj


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  TechnologyMedical Innovation and TechnologyTechPersonal FinanceInvestmentsFinancial LiteracyYoung FinancePersonal DevelopmentEntrepreneurship

Tags:  customer servicecloud communicationscovid-19wfh


Share this podcast




Play / Pause

Listen now : Bar None

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

8:00 AM

The Breakfast Grille

Apurva Sanghi, Lead Economist for Malaysia, World Bank

8:30 AM

Morning Brief

9:00 AM

Opening Bell

9:35 AM

People, Planet, Profit

10:05 AM

Open For Business

Dr Chatichai Chong and Syazwan Majid, Co-founder, Arus Oil

11:05 AM

Resource Centre

Hetal Doshi, O-Psych

12:00 PM

Enterprise Biz Bytes

Junady Nawawi, Group CEO of MyCreative Group

1:00 PM

The Breakfast Grille Repeat

Apurva Sanghi, Lead Economist for Malaysia, World Bank

2:05 PM

Live & Learn

3:05 PM

Today I Learned

4:05 PM

Health & Living

5:00 PM

The Evening Edition

5:35 PM

Today On Twitter

6:05 PM

Inside Story

7:05 PM

The Evening Edition

7:35 PM

Popcorn Culture - Stuff We Missed

Catherine Called Birdy

8:05 PM

By the Book

Daryl Kho's Mist-Bound: How to Glue Back Grandpa; Daryl Kho, author

9:00 PM

Bar None

10:00 PM

Lagu-Lagu Dulu-Dulu