They say we’ll never work the same way again. Why would we go back to the way things were anyway? But like it or not, change is the only constant and most organisations are going to need to prepare their workforce for a hybrid working model. We speak to Sharmini Ann Jacob, Executive Director of People and Change Advisory at KPMG in Malaysia about the work challenges on the horizon, and how HR can manage the imminent change in culture, people and company infrastructure to navigate this new normal.