
EX: Consistency Is King & Senior Leaders Hold The Crown

EX: Consistency Is King & Senior Leaders Hold The Crown
Recommended
Guest: Ridhima Khanduja, Partner & Market Leader, Kincentric Malaysia
According to Kincentric, when Employee Experience (EX) is consistent in your organisation, customer satisfaction and financial performance rise by more than 2X. The problem is, almost a third of employees around the world endure a highly inconsistent experience and it's impacting their engagement and business outcomes. Ridhima Khanduja, Partner & Market Leader of Kincentric Malaysia delivers a wake-up call for Corporate Malaysia when it comes to EX; with a focus on leadership’s role, and aligning experience with culture and strategy.
Presenter: Audrey Raj
Producer: Audrey Raj
Share:
Recommended



Recent episodes
0
Latest stories






BFM 89.9
The Business Station