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Improved customer touch point

Stephen Liu, Ridpest Malaysia

19-Mar-13 04:45

Improved customer touch point

The company knew it was missing calls which came in outside of office hours, sometimes when the call center officer was on another line. But it couldn't respond to these missed calls when callers didn't leave any contact information. Then they implemented a solution. Stephen Liu, CEO of Ridpest Malaysia shared with us his solutions. 


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Tags:  Consumer Goods/ServicesIndustrial Goods/ServicesManagerial Resources/Development


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