The company knew it was missing calls which came in outside of office hours, sometimes when the call center officer was on another line. But it couldn't respond to these missed calls when callers didn't leave any contact information. Then they implemented a solution. Stephen Liu, CEO of Ridpest Malaysia shared with us his solutions. 

Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:  Consumer Goods/Services,  Industrial Goods/Services,  Managerial Resources/Development