Resource Centre: Setting the Gold Standard in Hospitality

Programme Schedule The Morning Run 6am to 10am Enterprise 10am to 2pm The Bigger Picture 2pm to 5pm Evening Edition 5pm to 9pm Night Shift Weeknights & Weekends News Team

財今

VIDEOS
ARTICLES

PROGRAMMES

Programme Schedule The Morning Run 6am to 10am Enterprise 10am to 2pm The Bigger Picture 2pm to 5pm Evening Edition 5pm to 9pm Night Shift Weeknights & Weekends News Team

EVENTS
COMMUNITY

Podcast > Enterprise > Resource Centre > Setting the Gold Standard in Hospitality

Setting the Gold Standard in Hospitality

Steve Cokkinias, Ritz Carlton | Jennifer Ong, HAPA

10-Jan-11 16:52

Setting the Gold Standard in Hospitality

Jennifer Ong of Hospitality Asia Platinum Awards and Steve Cokkinias, General Manager of The Ritz-Carlton Kuala Lumpur and HAPA Malaysia's 2010 General Manager of The Year talk about the service element in any business.

Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:

Share this podcast

Latest Podcasts

Play / Pause

Listen now : BFM 89.9 -- The Business Station

Launch Player
Shows

Today’s Shows

6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

8:00 AM

The Breakfast Grille

Penny Wong, Australia’s Minister For Foreign Affairs

8:30 AM

Morning Brief

9:00 AM

Opening Bell

9:35 AM

BBC World Service

10:05 AM

Open For Business

Ley Vin Khoo & Bryan Tan, co-founders, Shoyu Bros

11:05 AM

HerVantage

Rejina Rahim, Founder of Wahine Capital

12:00 PM

Enterprise Biz Bytes

Financial Gap For Low-Income Employees

1:00 PM

The Breakfast Grille Repeat

Penny Wong, Australia’s Minister For Foreign Affairs

2:05 PM

Live and Learn

Relationship Between Life Satisfaction and Incumbent Voting: Dr. Grace Lee, Associate Professor of Economics | Dr Jason Wei, Senior Lecturer, Department of Econometrics and Business Statistics

3:05 PM

Earth Matters

Updates from Global Biodiversity & Climate Talks: Meenakshi Raman, President, Sahabat Alam Malaysia (SAM) and Head of Programmes, Third World Network (TWN)

4:05 PM

Health & Living

Mind the Health Gap #6: Knowing When, Where, and How To Seek Healthcare: Assoc Prof Dr Adina Abdullah, Department of Primary Care Medicine, Faculty Of Medicine, Universiti Malaya

5:00 PM

The Evening Edition

5:35 PM

Today On Twitter

6:05 PM

Inside Story

7:05 PM