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Setting the Gold Standard in Hospitality

18 mins·16:52, 10 Jan 2011
podcast image

Setting the Gold Standard in Hospitality

18 mins
·
16:52, 10 Jan 2011
·

Jennifer Ong of Hospitality Asia Platinum Awards and Steve Cokkinias, General Manager of The Ritz-Carlton Kuala Lumpur and HAPA Malaysia's 2010 General Manager of The Year talk about the service element in any business.

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