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Setting the Gold Standard in Hospitality

Steve Cokkinias, Ritz Carlton | Jennifer Ong, HAPA

10-Jan-11 16:52

Setting the Gold Standard in Hospitality

Jennifer Ong of Hospitality Asia Platinum Awards and Steve Cokkinias, General Manager of The Ritz-Carlton Kuala Lumpur and HAPA Malaysia's 2010 General Manager of The Year talk about the service element in any business.

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