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42 mins
17 mins
What constitutes a quality customer experience? Essentially, customer’s experiences with the brand, experiences with the product or service and interactions with the provider must all be delivered in a way that meets or exceeds expectations. Dr Olav is IBM Analytics Chief Data Scientist and he talks to us about how data can help brands and enterprises improve customer experiences in a manner that has never been seen before.
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Events · May 13 · 4:01AM
ASEAN Gateway To Cross Border Payments

Events · May 13
ASEAN Gateway To Cross Border Payments
ASEAN’s digital payments sector is experiencing rapid growth, fueled by increasing smartphone use, fintech innovation, and a booming e-commerce landscape. Key markets like Indonesia, Vietnam, and the Philippines are leading the way, with major opportunities in digitizing MSMEs and expanding rural financial access. Consumers are shifting toward mobile-first behavior, embracing e-wallets, mobile banking, and digital banks that offer greater convenience and accessibility. ASEAN central banks are strengthening cooperation to enhance payment linkages through QR code integration and shared standards. A major initiative, Project Nexus, aims to make cross-border payments faster, cheaper, and more seamless, though challenges remain in aligning regulations and infrastructure. As digital transactions surge, cybersecurity becomes critical, with the need to protect users without disrupting the payment experience. Importantly, digital finance is helping bank the unbanked, especially in rural areas, where mobile money and fintech tools are providing people with their first access to formal financial services.How can ASEAN ensure inclusive growth as digital payments continue to expand?

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