Regulators will be stepping in to investigate the flight scheduling disruption during last week's Hari Raya and Labour Day break, that caused flight delays of up to 9 hours and also much inconvenience to many travelers. As a consumer, what recourse can you take in the event of flight delays, cancellations or mishandling of baggage? Pushpalatha Subramaniam, Director of Consumer Affairs with the Malaysian Aviation Commission (Mavcom) tells us more. Image credit: Shutterstock.com