The global business services sector is expected to attract some RM6.5 billion in investments and create over 14,000 job opportunities by 2020. Munirah provides an outlook on GBS/BPO, given some high-profile departures and delays in the sector.

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Tags:  GBS,  global business services,  BPO,  business process outsourcing,  weaker ringgit,  Shell,  Brandt International,  MSC status,  Cyberjaya,  Iskandar,  foreign knowledge worker,  Khazanah,  Setia Haruman