No amount of research and planning can predict the future or the outcome of anything with complete certainty. Preparation is crucial, but, the world is full of the unexpected and the unpredictable. So what can we do? According to Robert Poynton, a complex world demands the ability to improvise. He’s the author of Do- Improvise, and in the book, Robert talks about improvisational ideas and tools like the improve skills an actor uses in theatre, and how it can be applied in business.

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