Our understanding of traditional social media has been based on a top-down approach from content creators to followers who interact by liking or commenting on the released content. Recently, there has been a shift to social chat programs such as Discord, Geneva and Telegram due to their perceived openness and safer space while offering a more engaging experience to their users. We speak to Jan Wong, Founder & Online Strategist at OpenMinds Resources to understand this shift and what it means for the social media landscape.

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