What does your doctor say to you when you enter the consultation room, or after delivering the news of your diagnosis? How does the nurse communicate when preparing you for a medical test, such as an MRI scan? These conversations are important in our healthcare interactions, and can make a difference in terms of what information we take away from the visit, how much we trust our healthcare provider, and how motivated we feel to make a positive change. Dr Ayeshah Syed, Deputy Dean of Research & Innovation, at the Faculty of Languages & Linguistics, University of Malaya, joins us in a conversation about why language and communication matters in healthcare interactions.

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