Business owners understand that service is vital. Therefore they will crack the whip. They might offer incentives for good behaviour. And, they will promote people who surpass the standards they set. But what do you do when customers give you feedback? Especially, if they offer constructive, and genuine observations on what your team can do to improve. It’s the third Monday of the month and Shankar of EQTD Consulting shares the importance of responding to feedback and some possible ways to accepting and dealing with it.