BFM 89.9
The Business Station
Humanising Your Customer Service Bots
22 mins
·
12:00, 18 Feb 2022
·
Recommended
39 mins
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Guest: Anirudh Shenoy, Senior Product Manager, Yellow.ai
Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.
Image Credit: Shutterstock | Tero Vesalainen
Presenter: Audrey Raj, Freda Liu
Producer: Audrey Raj
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Humanising Your Customer Service Bots
22 mins
·
12:00, 18 Feb 2022
Guest: Anirudh Shenoy, Senior Product Manager, Yellow.ai
Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.
Image Credit: Shutterstock | Tero Vesalainen
Presenter: Audrey Raj, Freda Liu
Producer: Audrey Raj
Share:
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Recent episodes
0
Latest Stories
Podcasts · Jan 13 · 36 mins
Jon Leo’s Picks of Best Games of 2024!
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Podcasts · Jan 13 · 44 mins
In Creating A Sustainable Fitness Regime: How To Start Strong and Stay Strong