BFM 89.9
The Business Station
Copyright © 2025 BFM Media Sdn. Bhd. 200601017962. All rights reserved
Copyright © 2025 BFM Media Sdn. Bhd. 200601017962. All rights reserved
TDCX Making SEA The Hub Of CX Outsourcing
24 mins·08:00, 20 Apr 2023
TDCX Making SEA The Hub Of CX Outsourcing
24 mins
·
08:00, 20 Apr 2023
·
Recommended
Guest: Byron Fernandez (Executive Vice President & Group CIO), TDCX
Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.
Presenter: Shazana Mokhtar
Producer: Moh Heng Ying
Share:
Recommended
Dec 31
·
18 minsBest of The Property Show 2025: Changing Role of Homes
Dec 31
·
21 minsBest of the Breakfast Grille 2025: IPO Edition
Dec 30
·
11 minsGST Back In The Spotlight
Recent episodes
0
Latest stories
Podcasts · Dec 31 · 1:30AM
Best of The Property Show 2025: Changing Role of Homes
18 mins
Podcasts · Dec 31 · 18 mins
Best of The Property Show 2025: Changing Role of Homes
Podcasts · Dec 31 · 12:00AM
Best of the Breakfast Grille 2025: IPO Edition
21 mins
Podcasts · Dec 31 · 21 mins
Best of the Breakfast Grille 2025: IPO Edition
Podcasts · Dec 30 · 11:45PM
GST Back In The Spotlight
11 mins
Podcasts · Dec 30 · 11 mins
GST Back In The Spotlight