BFM 89.9

Podcast  >  Enterprise  >  Raise Your Game  >  Driven To Delight

Driven To Delight

Joseph Michelli

16-Jul-18 13:30

Driven To Delight

Sometimes you can look at well established brands and wonder how they manage to maintain their success. But what if you could get a glimpse into the inner workings of one of these brands? Joseph Michelli talks about his book, Driven To Delight, which provides insight into how Mercedes Benz USA puts customers first.

Produced by: Christine Wong


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  TechnologyMedical Innovation and TechnologyTechPersonal DevelopmentEntrepreneurship

Tags:  Driven To DelightJoseph MichelliMercedes BenzMercedes Benz USAEnterpriseRaise Your Gamebrandscustomer servicecustomer obsessed


Share this podcast




Play / Pause

Listen now : Cruise Control: Daniel Fernandez, dsf.my | Ariff Roose | Richard Bradbury

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

8:00 AM

The Breakfast Grille

LIVE: Dato Asyraf Wajdi Dusuki, Chief, UMNO Youth

8:30 AM

Morning Brief

9:00 AM

Opening Bell

9:35 AM

BBC World Service

10:05 AM

Open For Business

Justin Kong, Co-founder, Payd

11:05 AM

HerVantage

Professor Loredana Padurean, the Senior Associate Dean at Asia School of Business

12:00 PM

Enterprise Biz Bytes

Lydia Lee, Founder of ‘Screw The Cubicle’

1:00 PM

The Breakfast Grille Repeat

LIVE: Dato Asyraf Wajdi Dusuki, Chief, UMNO Youth

2:05 PM

Live & Learn

Ketuanan Pengundi #1 - Don’t Suppress Our Votes!

3:05 PM

Earth Matters

Intergenerational Ecological Knowledge - The Baram Heritage Survey

4:05 PM

Health & Living

Budget 2023: How To Budget For Our Ageing Society

5:00 PM

The Evening Edition

5:35 PM

Today On Twitter

6:05 PM

Inside Story

7:05 PM

Evening Edition

7:35 PM

Popcorn Culture - Stuff We Missed

Last Night In Soho

8:00 PM

Cruise Control

Daniel Fernandez, dsf.my | Ariff Roose | Richard Bradbury

10:00 PM

The Pulse