Managing Mindsets: Part Four: Complaints As Gifts
George Aveling, TMI Consultancy
This is Part Four of a four part series on managing mindsets, where the topics involve understanding the psychology involved with business. When it comes to any business, it can be hard to hear complaints. However, as it turns out, complaints are actually gifts in disguise. George Aveling reveals how to treat complaints as gifts to build customer loyalty instead of just criticism.
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