BFM 89.9
The Business Station
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43 mins
It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.
Producer: Christine Wong
enterpriseraise your gameChristina GillInspire Enrichcustomer serviceServing From The Heartemotional hijacktraffic light approachbody language
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