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Facing Conflicts and Difficult Discussions - Karen Lam, WordComm Communications
15 mins·10:18, 18 Feb 2010
Facing Conflicts and Difficult Discussions - Karen Lam, WordComm Communications
15 mins
·
10:18, 18 Feb 2010
·
Recommended
4 principles or values which should be applied in difficult communicative situations are explained by Karen Lam from WordComm Communications: Find points of similarities, learn how to express appreciation, recognize value & respect and acknowledge autonomy.
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