With the travel industry severely impacted due to the pandemic, how do you innovate and stay relevant to your customers and leverage on your customer base? How do you continue to connect with current and new customers? We speak to Karen Chan, CEO of AirAsia.com to discuss this.

Produced by: Freda Liu

Presented by: Freda Liu

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Tags:  travel,  innovation,  data,  consumer data,  branding,  e-commerce,  duty-free portal,  Personal Finance,  Personal Development,  Managerial Resources/Development