The Importance of Customer Experience
Daniel Cran, LogMeIn
You can share this podcast by copying this HTML to your clipboard and pasting into your blog or web page.
LogMeIn was founded in 2003 and is based in Boston. They are a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. But honestly, we all know LogMeIn because of their remote access and remote desktop software. Recently LogMeIn conducted a study with the Fifth Quadrant to better understand customer service, in keeping with customer loyalty. And according to that survey, 80% of respondents in SEA would stop doing business with a company after a bad customer experience. That’s an extremely high percentage. Daniel Cran, APAC Director for LogMeIn explains the importance of excellent customer experience.
This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.