While the holiday season brings a boom in e-commerce sales, the reality is that a lot of goods bought online are eventually returned. What does this means for online retailers?

Sucharita Kodali of Forrester Research tells us how returns can be a cost to the business if not managed properly whilst also sharing what trends we can expect in 2020 as companies shift towards omnichannel sales.

Produced by: Shazana Mokhtar

Presented by: Wong Shou Ning, Lyn Mak, Roshan Kanesan

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  Fashion,  Business Analysis,  Trends and Forecasts,  Markets,  Investments

Tags:  retail,  ecommerce,  shopping,  holiday shopping,  returns,