BFM 89.9
The Business Station
TDCX Making SEA The Hub Of CX Outsourcing
24 mins·08:00, 20 Apr 2023
TDCX Making SEA The Hub Of CX Outsourcing
24 mins
·
08:00, 20 Apr 2023
·
Recommended
Guest: Byron Fernandez, Executive Vice President & Group CIO, TDCX
Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.
Presenter: Shazana Mokhtar
Producer: Moh Heng Ying
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