TDCX Making SEA The Hub Of CX Outsourcing
Byron Fernandez, Executive Vice President & Group CIO, TDCX
20-Apr-23 08:00
![TDCX Making SEA The Hub Of CX Outsourcing](https://bfmcms.s3.ap-southeast-1.amazonaws.com/websiteimages/the-breakfast-grille/2023-04-20_tdcx-digital-customer-experience-support-technology-2023/og_d082c0d5-8991-43be-bc31-9131a76aa03a.png)
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Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.
Produced by: Moh Heng Ying
Presented by: Shazana Mokhtar
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Categories: Corporates, technology
Tags: tdcx, tech sector, business process outsourcing, customer experience,