BFM 89.9

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Redefining CRM: Trends and Strategies for 2024

Redefining CRM: Trends and Strategies for 2024

Gibu Mathew, Vice President & General Manager of Asia-Pacific, Zoho Corporation

Trending Today: Rate Our Govt's Customer Service

Trending Today: Rate Our Govt's Customer Service

Digitally Bridging Businesses and Customers

Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

The Rise of Southeast Asia's E-Shoppaholics

The Rise of Southeast Asia's E-Shoppaholics

Fariz Maswan, Head of Sales & Partnership, Ninja Van Malaysia

Twelve Years On, It’s Still Style Over Speed

Twelve Years On, It’s Still Style Over Speed

Asep Ahmad Iskandar, Founder, Art of Speed

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Gary Chin, Founder & Director, Promo Partners

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

Jonathan Ong, Head of Direct-to-Consumer, Qoala | Wong Wai Ken, Malaysia Country Manager, Stashaway

Reinventing Optical Shopping

Reinventing Optical Shopping

Daniel Lim, Founder, Spectaclex

Engaging Customers The Smart Way

Engaging Customers The Smart Way

Stephen Lim | Alvin Chooi, Co-Founders, Fusion QB

TDCX Making SEA The Hub Of CX Outsourcing

TDCX Making SEA The Hub Of CX Outsourcing

Byron Fernandez, Executive Vice President & Group CIO, TDCX

Habib Group Glittering On High Demand For Gold

Habib Group Glittering On High Demand For Gold

Dato' Sri Meer Sadik, Group Executive Chairman, Habib Group

Using Tech to Recommend the Best Handymen & Service Experts

Using Tech to Recommend the Best Handymen & Service Experts

Lua Jes Min, CEO, Recommend.my

WhatsApp Business Is Not Enough

WhatsApp Business Is Not Enough

Gerardo Salandra, CEO, Respond.io | Iaroslav Kudritskiy, COO, Respond.io

The Magic of Conversational AI

The Magic of Conversational AI

Beerud Sheth, CEO, Gupshup

Digital and Personalised Customer Service

Digital and Personalised Customer Service

Guray Ozturk, Business Development Director, Infobip

 
 




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Today’s Shows



11:00 AM

A Bit of Culture (REPEAT)

Dating App Etiquette; Kam Raslan | Dhanya Nair | Sudais Ferhard

12:00 PM

I Love KL (REPEAT)

The Lain Lain Exhibition - Embracing Differences; Wendy Teo, Curator, The Lain Lain Project

1:00 PM

Enterprise Explores (REPEAT)

Mind Your Language: Creativity or Chaos?; Professor Said Bani C.M. Din, Founder and Managing Director, bzBee Consult | Khaidi Kamaruddin, Founder, BULB Communique

2:00 PM

Popcorn Culture (REPEAT)

Popcorn Culture - Throwback: The Talented Mr. Ripley

3:00 PM

GGWP (REPEAT)

Open House & Chill (with Couch Co-Op Games); Najman Maliki

4:00 PM

Pick Of The Pops #540

6:00 PM

The Pulse (REPEAT)

By The Way // Pulse Picks