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Showing 1 to 17 of 30 results.
 



Trending Today: Rate Our Govt's Customer Service

Trending Today: Rate Our Govt's Customer Service

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX

Using Tech to Recommend the Best Handymen & Service Experts

Using Tech to Recommend the Best Handymen & Service Experts

Lua Jes Min, CEO, Recommend.my

Digital and Personalised Customer Service

Digital and Personalised Customer Service

Guray Ozturk, Business Development Director, Infobip

When Is It Okay To Be Mad At Your Waiter?

When Is It Okay To Be Mad At Your Waiter?

Hello, May I Speak To A Human?!

Hello, May I Speak To A Human?!

Premkumar Chandrashegaran, Head of Data Science, Omnilytics

Today On Twitter: The Customer Is (Not) Always Right

Today On Twitter: The Customer Is (Not) Always Right

Humanising Your Customer Service Bots

Humanising Your Customer Service Bots

Anirudh Shenoy, Senior Product Manager, Yellow.ai

Talkative AI

Talkative AI

Rajesh Ganesan, ManageEngine

The Human Voice in an AI Future

The Human Voice in an AI Future

Ravi Saraogi, Uniphore

Audio Is Not Dead, Yet.

Audio Is Not Dead, Yet.

The Next Normal: Cloud Communications

The Next Normal: Cloud Communications

CS Gill, Infobip Malaysia

Embracing Technology For Better Customer Experiences

Embracing Technology For Better Customer Experiences

Scott Rigby, Adobe

Hospitality Asia Platinum Awards

Hospitality Asia Platinum Awards

Jenn Ong

Difficult Customer? Seven Proven Strategies To Turn The Relationship Around

Difficult Customer? Seven Proven Strategies To Turn The Relationship Around

Richard Bradbury | Freda Liu | Arvindh Yuvaraj

How Do You Tell If A Bot Is Human?

How Do You Tell If A Bot Is Human?

Richard Bradbury | Freda Liu | Christine Wong

 
 




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Listen now : BFM 89.9 -- The Business Station

Today’s Shows



11:00 AM

A Bit of Culture (REPEAT)

Gossip Is A Form of Resilience and Rebellion; Kam Raslan | Na’a Murad | Marion D’Cruz

12:00 PM

I Love KL (REPEAT)

Protect Our Flood Retention Ponds!; Shuhana Shamsuddin, President, Pereka Bandar

1:00 PM

Best of Enterprise (REPEAT)

Battling and Preventing Ransomware: Key Steps to Safeguard Your Business; Datuk Alan See, CEO and Co-Founder, FIRMUS

2:00 PM

Popcorn Culture (REPEAT)

Deadpool & Wolverine + Odd Couples On-Screen

3:00 PM

GGWP (REPEAT)

Empowering Indie Developers With Xbox Game Camp Asia; Chia Jun Shen, Global Expansion Lead (Southeast Asia), Xbox | Suan Goh, Co-founder and Studio Head, CtrlD Studio | Jonathan Tang, Developer, Smooth Brain Game Labs | Vanessa Ong, Developer, Smooth Brain Game Labs

4:00 PM

Pick Of The Pops

Ep553; Patrick Teoh

6:00 PM

The Pulse (REPEAT)

By The Way | Pulse Picks