BFM: The Business Station

Showing 1 to 17 of 30 results.

Date	Programmes	Podcast Title
18-Jan-24	Evening Edition (5:30 PM)	Trending Today: Rate Our Govt's Customer Service
10-Jul-23	Enterprise Explores (12:00 PM)	AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX
06-Mar-23	Open For Business (10:00 AM)	Using Tech to Recommend the Best Handymen & Service Experts Lua Jes Min, CEO, Recommend.my
06-Oct-22	Tech Talk (11:00 AM)	Digital and Personalised Customer Service Guray Ozturk, Business Development Director, Infobip
03-Aug-22	The 6AM Stretch (6:00 AM)	When Is It Okay To Be Mad At Your Waiter?
28-Jul-22	Evening Edition (7:00 PM)	Hello, May I Speak To A Human?! Premkumar Chandrashegaran, Head of Data Science, Omnilytics
24-Jun-22	Evening Edition (5:35 PM)	Today On Twitter: The Customer Is (Not) Always Right
18-Feb-22	Enterprise Explores (12:00 PM)	Humanising Your Customer Service Bots Anirudh Shenoy, Senior Product Manager, Yellow.ai
25-Feb-21	Tech Talk (11:00 AM)	Talkative AI Rajesh Ganesan, ManageEngine
15-Dec-20	Open For Business (10:00 AM)	The Human Voice in an AI Future Ravi Saraogi, Uniphore
12-Oct-20	Enterprise Explores (12:45 PM)	Audio Is Not Dead, Yet.
18-Aug-20	Resource Centre (11:00 AM)	The Next Normal: Cloud Communications CS Gill, Infobip Malaysia
05-Jul-19	Enterprise Explores (12:00 PM)	Embracing Technology For Better Customer Experiences Scott Rigby, Adobe
20-Mar-19	HerVantage (11:00 AM)	Hospitality Asia Platinum Awards Jenn Ong
25-Feb-19	Enterprise Explores (12:00 PM)	Difficult Customer? Seven Proven Strategies To Turn The Relationship Around Richard Bradbury \| Freda Liu \| Arvindh Yuvaraj
05-Sep-18	Enterprise Explores (12:45 PM)	How Do You Tell If A Bot Is Human? Richard Bradbury \| Freda Liu \| Christine Wong