What does a five-star hotel opening say about the direction of a city, or the confidence of a global brand?

We speak with Till Martin, General Manager of the soon-to-launch Hyatt Regency Kuala Lumpur at KL Midtown. With over three decades at Hyatt and a career spent opening hotels across Asia and the Middle East, Till shares why KL Midtown was chosen, how Hyatt views Malaysia as a growth market, and what it takes to lead in a hospitality landscape that’s rapidly evolving.

From cultural sensitivity and team-building to the practical challenges of post-pandemic hotel launches, this conversation explores what it means to bet on place, people, and purpose.