Effective Listening Skills: React or Respond?
Nik Nur Maryam Najihah Bt Nik Abu Bakar, Digital Learning Content Development Specialist, Leadernomics
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Effective listening is the ability to actively comprehend information given by a speaker regardless of any form of communication. In other words, it determines the effectiveness of an interaction when it allows individuals to retain information by showing interest, in-depth focus and active feedback to the other participant in a communication exchange. However, not every conversation proves to be a mutual success for both parties.
Produced by: Freda Liu
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