To Pay or Not To Pay: The Service Charge Saga
Reginald T Pereira, MIHR Consulting & Aariana Hospitality
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Consumers are confused and unhappy. Does the Goods and Services Tax of 6% cover the service charge? Are they required to pay the 10% service charge even if they're not happy with the service received? Meanwhile, it has become a key issue in staff remuneration and retention for the hospitality industry.
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