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Redefining CRM: Trends and Strategies for 2024

Redefining CRM: Trends and Strategies for 2024

Gibu Mathew, Vice President & General Manager of Asia-Pacific, Zoho Corporation

Trending Today: Rate Our Govt's Customer Service

Trending Today: Rate Our Govt's Customer Service

Digitally Bridging Businesses and Customers

Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

The Rise of Southeast Asia's E-Shoppaholics

The Rise of Southeast Asia's E-Shoppaholics

Fariz Maswan, Head of Sales & Partnership, Ninja Van Malaysia

Twelve Years On, It’s Still Style Over Speed

Twelve Years On, It’s Still Style Over Speed

Asep Ahmad Iskandar, Founder, Art of Speed

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Gary Chin, Founder & Director, Promo Partners

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

Jonathan Ong, Head of Direct-to-Consumer, Qoala | Wong Wai Ken, Malaysia Country Manager, Stashaway

Reinventing Optical Shopping

Reinventing Optical Shopping

Daniel Lim, Founder, Spectaclex

Engaging Customers The Smart Way

Engaging Customers The Smart Way

Stephen Lim | Alvin Chooi, Co-Founders, Fusion QB

TDCX Making SEA The Hub Of CX Outsourcing

TDCX Making SEA The Hub Of CX Outsourcing

Byron Fernandez, Executive Vice President & Group CIO, TDCX

Habib Group Glittering On High Demand For Gold

Habib Group Glittering On High Demand For Gold

Dato' Sri Meer Sadik, Group Executive Chairman, Habib Group

Using Tech to Recommend the Best Handymen & Service Experts

Using Tech to Recommend the Best Handymen & Service Experts

Lua Jes Min, CEO, Recommend.my

WhatsApp Business Is Not Enough

WhatsApp Business Is Not Enough

Gerardo Salandra, CEO, Respond.io | Iaroslav Kudritskiy, COO, Respond.io

The Magic of Conversational AI

The Magic of Conversational AI

Beerud Sheth, CEO, Gupshup

Digital and Personalised Customer Service

Digital and Personalised Customer Service

Guray Ozturk, Business Development Director, Infobip

 
 




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Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Tony Nash, CEO, Complete Intelligence

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Dr. James Dorsey, Senior Fellow, S.Rajaratnam School of International Studies

7:45 AM

Top Story

Dr. Sean Thum, independent healthcare advocate

8:00 AM

The Breakfast Grille

Michalis Rokas, Ambassador and Head of the EU Delegation to Malaysia

8:30 AM

Morning Brief

Ooi Kok Hin, Executive Director, Bersih

8:45 AM

Morning Brief

P. Gunasegaram, independent business writer

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

Ringgit & Sense

10:05 AM

Open For Business

Guest: Phon Yung Hou, Co-Founder and Chef, Tokpork Description: Open For Business dives into the journeys and ventures of entrepreneurs and business leaders. Today we speak with Phon Yung Hou, Founder and Chef of Tokpork about why he gave up his career in June 2018 to start a nasi lemak stall, his partnership with former Uber Malaysia boss and current Binance APAC Head Leon Foong, and whether there are bigger dreams afoot.

11:00 AM

Tech Talk

Sanjay Sarma, CEO, Asia School of Business

12:00 PM

Enterprise Explores

Amanda Tan, Founder, Cxpturing Souls Studios and Pawever Memories Gladys De Silva, Talent Business Partner, Malaysia HR Forum

1:00 PM

The Breakfast Grille Repeat

Michalis Rokas, Ambassador and Head of the EU Delegation to Malaysia

2:05 PM

Beyond the Ballot Box

What’s Politics #14: Students Fight Back For Palestine!, Prof Peter Beattie, Political Economist & Political Psychologist, Chinese University of Hong Kong

3:05 PM

Live & Learn

Forced Migration in ASEAN: What Can We Do About It?, Andrew Hudson, CEO, Centre for Policy Development (Australia)

4:05 PM

Health & Living

Public Health: There Is No Health Without Planetary Health, Azrul Mohd Khalib, CEO, Galen Centre for Health & Social Policy | Tan Sri Prof Dr Jemilah Mahmood, Executive Director, Sunway Centre for Planetary Health, Sunway University | Hazami Habib, CEO, Akademi Sains Malaysia

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

Talkback Thursday

7:30 PM

Beyond the Ballot Box (REPEAT)

9:00 PM

I Love KL

10:00 PM

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