| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Laurent Lequeue, independent market analyst
Morning Brief
Morning Brief
Dr. James Dorsey, Senior Fellow, S.Rajaratnam School of International Studies
Top Story
Yun Liu, ASEAN economist, HSBC
The Breakfast Grille
Ching Chee Pun, Executive Chairman, Sunzen Biotech Berhad
Morning Brief
Ranjit Singh, senior litigation partner of Ranjit Singh & Yeoh
Morning Brief
Opening Bell
Opening Bell
What's the Focus
Open For Business
Vijayakumar Tangarasan, Country Head, IWG Malaysia
Mattsplained
Matt Armitage, Founder, Kulturpop.
Enterprise Explores
Charlene Marie Samuel, Director of Autism Behavioural Centre & Wong Yew Munn, Co-Founder & CEO of CookX Asia
The Breakfast Grille Repeat
Ching Chee Pun, Executive Chairman, Sunzen Biotech Berhad
Front Row
Living Bach, Lee Hai Lin, Violinist & Founding Member, Wicked Music People | Dr David Chin, Founder and Artistic Director, Bachfest Malaysia | Anna Schmidt, Filmmaker
Good Things
The Malaysia Teacher Prize, Constance Yuen, CEO, Pemimpin GSL | Muhammad Nazmi bin Rosli, MTP 2023 Winner | Khou Jerome, MTP Top 10 Finalist
Health & Living
Doctor in the House: All You Want To Know About UTIs; Dr George Lee, Consultant Urologist
Top 5 at 5
Inside Story
Just For Kicks
A Bit of Culture
