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Grab's Passenger Cancellation Policy

Shawn Tanis

20-Mar-19 17:35

Grab's Passenger Cancellation Policy

Under this new policy, passengers who cancel their booking after five minutes will be charged with a fee between RM3 and RM5. Consumer groups are criticising the policy for being unfair to passengers.

Produced by: Shawn Tanis

Presented by: Lee Chwi Lynn, Kelvin Yee


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Categories:  Business AnalysisAutoSMEMarketsTravelSocial Issues

Tags:  Evening EditionGrabconsumer rightsridesharing


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