In production and development, open source is a philosophy or a pragmatic methodology that promotes free redistribution and access to an end product's design and implementation details. Before the phrase open source became widely adopted, developers and producers used a variety of phrases to describe the concept; open source then gained hold with the rise of the Internet, and the attendant need for massive retooling of the computing source code. Jan Sysmans, Senior Director of Product Marketing for SugarCRM explains about the future and direction of businesses are heading.

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