| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Michele Schneider, Chief Strategist, Market Gauge
Morning Brief
Morning Brief
Sanjay Mathur, Chief Economist for Southeast Asia and India, ANZ Bank
Morning Brief
Ong Kian Ming, Former Deputy Minister, International Trade and Industry
The Breakfast Grille
Dr. Tara Beteille, World Bank Lead Economist & Program Leader (Human Development)
Morning Brief
Ng Zhu Hann, CEO & Founder, Tradeview Capital
Morning Brief
Opening Bell
Opening Bell
What's the Focus
Open For Business
Keith Loh, CEO of Rollti
Mattsplained
Matt Armitage, Founder, Kulturpop
Enterprise Explores
Arun Menon, Managing Director, Ipsos Malaysia
The Breakfast Grille Repeat
Dr. Tara Beteille, World Bank Lead Economist & Program Leader (Human Development)
Front Row
Forged by Time: Ono Kang's Visual Diary, Dato’ Sri Bernard Chandran, Founder, ArtisFair | Ono Kang, Visual Artist
Good Things
Malaysia’s First Astrophysicist Discovered Astrophysics Through Poetry; Prof Emeritus Tan Sri Dr Mazlan Othman
Health & Living
Doctor in the House: Doctor in the House: Can Malaysia Be A Regional Hub for Clinical Trials?, Dr George Lee, Consultant Urologist | Dr Mohamed Elwakil, Country President, Novartis Malaysia | Dr Akhmal Yusof, Chief Executive Officer, Clinical Research Malaysia
Top 5 at 5
Inside Story
Just For Kicks
The Most Important North London Derby Ever?; Bob Holmes | Gogulan Dorairajoo | Andy Whitelaw
A Bit of Culture
Dating App Etiquette; Kam Raslan | Dhanya Nair | Sudais Ferhard
